Systems, Software and Service Process Improvement: Proceedings of the 19th European EuroSPI Conference, Communication in Computer and Information Science

D. Winkler, R. O┬┤Connor, R. Messnarz (Hrg.):
"Systems, Software and Service Process Improvement: Proceedings of the 19th European EuroSPI Conference, Communication in Computer and Information Science";
Springer-Verlag Berlin Heidelberg, 2012, ISBN: 978-3-642-31198-7; 341 S.