Increasing Knowledge Capturing Efficiency by Enterprise Portals

S. Fenz:
"Increasing Knowledge Capturing Efficiency by Enterprise Portals";
VINE: The journal of information and knowledge management systems,42(2012), 2; S. 237 - 250.

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Abstract:


Purpose - Collaborative ontology editing tools enable distributed user groups to build and maintain ontologies. Enterprises that use these tools to simply capture knowledge for a given ontological structure face the following problems: isolated software solution requiring its own user management; the user interface often does not provide a look-and-feel that is familiar to users; additional security issues; hard to integrate into existing electronic work flows; and additional deployment and training costs. This paper aims to investigate these issues.

Design/methodology/approach - To address these problems, the author designed, developed, and validated a plug-in concept for widely-used enterprise content and collaboration portals. The prototype is implemented as a Microsoft SharePoint web part and was validated in the risk and compliance management domain.

Findings - The research results enable enterprises to capture knowledge efficiently within given organizational and ontological structures. Considerable cost and time savings were realized in the conducted case study.

Originality/value - According to the results of the literature survey, this work represents the first research effort that provides a generic approach to supporting and increasing the efficiency of ontological knowledge capturing processes by enterprise portals.