Department of Software Technology
Vienna University of Technology
A Learning Component for Workflow Management Systems
In order to compete in today's rapidly changing business environments, an
organization has to be able to continuously adjust to new requirements and
situations. Two strategies towards achieving this goal are organizational
memory and organizational learning. At an abstract level, organizational memory
means to store and manage the information an enterprise acquires during
performance of their business processes. Organizational learning on the other
hand means to use this information in order to continuously improve the
knowledge about business performance. The topic of this paper is the support of
organizational memory and organizational learning by workflow management
systems (WFMSs). A WFMS implements the process
definition/instantiation/enactment paradigm and thus relies on an explicit
representation of knowledge about how to perform business processes. We propose
the storing, managing and reuse of this knowledge in order to realize a
learning organization.
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Comments: rauber@ifs.tuwien.ac.at